We offer three levels of common (national) technical support for users:
- First level support (info, access, login, etc.) is provided by SLING. Users always send emails only to firstname.lastname@example.org.
- Second level support is intended for HPC Vega specifics (e.g. missing software on cluster, problems with compiling, scalability). First level support sends tickets to Vega system administrators and development engineers.
- Third level support is intended for science discipline in specific research domain (e.g. issues with provided results). It is organized with domain experts within the National Competence Center or Slovenian EuroCC.